Orders & Returns

WHAT WOULD YOU LIKE HELP WITH?

1. RETURN YOUR ITEM

2. EXCHANGE YOUR ITEM

3. AMEND YOUR ORDER

4. CANCEL YOUR ORDER

5. REFUNDS

6. EXTENDED CHRISTMAS RETURNS POLICY

7. RETURNS & REFUNDS FAQ

 

1. RETURN YOUR ITEM -

We offer a no quibbles return policy on all items purchased from YogaStudio.co.uk

We want all our customers to fall in love with their chosen items. However, if you're unhappy with your purchase, please let us know as soon as possible and return within 30 days of purchase.

All returned items must be unused and in their original condition with garment tags attached. Yoga mats, props and all equipment must be in their original cellophane and/or branded wrapper for returns to be accepted. If any products have been removed from their wrapper, we are unable to accept a return.
The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. 
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.

There are some products which we cannot cancel or refund, such as made-to-order items like custom made Yoga Mats & Props. Please see our FAQ's for a full list.

The returns address for all returns is - Yoga Studio Returns Department Unit 1, 83 Ringwood Road, Poole, Dorset, BH14 0RH.

We ask that you include the original order number or invoice in the packaging when returning item(s). This will help our returns team process your request much faster.

 

2. EXCHANGE YOUR ITEM -

Unfortunatley we are unable to offer an exchange service on unwanted items. The quickest and easiest way for you to get the item you ordered in an alternative size or colour is to simply return the unwanted item back to us for a refund. You can then go ahead and reorder the new item.

 

3.  AMEND YOUR ORDER - 

We understand that sometimes the wrong item, size or colour is ordered from time to time. If this happens please let us know as soon as possible, we will do everything we can to amend your order. Sometimes its just too late to amend your order and it has already been shipped, if this is the case you can still return the item back to us for a full refund, however the postage cost to return the item back to us will be down to the buyer.

 

4.  CANCEL YOUR ORDER -

If you wish to cancel your order, you need to contact us as soon as possible, we will do everything we can to cancel your order before it is shipped. Sometimes its just too late to cancel your order and it has already been shipped, if this is the case you can still return the item back to us for a full refund, however the postage cost to return the item back to us will be down to the buyer.

 

5. REFUNDS -

All refunds are processed once the item has been received back into our warehouse. The whole refunds and returns procedure can take up to 14 days, however this is usually quicker depending on the time of year. The refund can only be processed back onto the the original card that the purchase was made from initially. Once the item has been refunded, you will recieve an email stating that the item has been refunded and you should expect the money to appear back the card within 3-5 business days.

 

6. EXTENDED CHRISTMAS RETURNS POLICY -

We understand that during the christmas period it can be hard to remember to return unwanted presents etc. So we have extended our returns period over the christmas period, all orders placed AFTER the 20th November can be returned until 31 January. As stated in the refunds section, please allow up to 14 days for returns to be processed, this is only a guide and refunds usually take less time than this however this allows for busy periods. Items must be returned in their original condition with all packaging.

 

7. RETURNS & REFUNDS FAQ -

Can I return an item which I have used?

Unfortunately we can not accept returns for any item which has been used or not in its original packaging.

I have chosen the wrong size when I placed my order, can I change this?

Yes we can change this for you, however you need to contact us as soon as possible to let us know. Sometimes this is out of our control and the item has all ready left our warehouse, if this is the case and you no longer want the item, you can return this back to us however the postage cost would be payable by you.

I have put the wrong address on my order, can I get this changed?

Yes we can change this for you, however you need to contact us as soon as possible to let us know. Sometimes this is out of our control and the item has all ready left our warehouse, if this is the case then we can not stop delivery of an order. If the item gets returned back to us and you would like it sent out to the correct address then postage cost would be payable by you for reshipping.

I have placed an order but I won't be in, can I have this left with a neighbour?

Depending on the service that was used to ship the item, in some cases its possible for us to intercept parcels and have them delivered to a safe place or a neighbour. Please get in contact with us to let us know.

My item has arrived damaged, can I return this?

Absolutley, whilst we take very good care when sending our items out, in rare occasions items can get damaged in transit. If the item has arrived damaged then please signed damaged when the driver delivers. Then contact us straight away and we will get this sorted for you, either by a replacement or full refund.

Do I need to open an account to place an order online?

No you don’t. You can place an order as normal and checkout as a guest. However, if you create an account, you will find it much quicker to check out in the future. We don’t store your card information, but we will store all your addresses so that you will not need to fill them out each time you order with us.

I've been waiting for my order and it hasn't arrived, what do I do?

We do our best to despatch items in a timely fashion. From time to time, a delivery is delayed due to unforeseen reasons such as a delivery lorry breaking down or adverse weather. If you have a tracking number for your order, please go online to check for any updates direct from our couriers. You can find your tracking number in your despatch email confirmation and track your items using the links below.

On the rare occasion some parcels go missing, usually the goods have just been misplaced by the courier or misrouted and will turn up within a couple of days. For all courier deliveries, an investigation will take 5 working days. If you have not received your order after you have received your despatch confirmation email, please get in touch with us so we can raise this investigation. We need to allow the couriers’ time to deliver your order, so depending on your location and delivery method, please use the table above for estimated delivery times for each service.

 

My parcel has not arrived, what do I do?

Occasionally orders are returned to us as undeliverable. An order could be returned for one of the following reasons.

  • Incorrect address
If the address is incorrect, outdated or is rejected because it is a PO Box or packstation, the parcel will typically be returned to us by the carrier or the unintended recipient. We are unable to make address changes for parcels after they have left us. Please double-check the address carefully when placing your order. Should your parcel be returned to us, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.
  • Failed delivery attempts
Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel, it may be returned to us or left at a local depot for you to arrange collection. If not collected, the parcel will be returned to us. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.
  • Refused by recipient
When ordering a gift to be sent directly to the recipient, please be sure that they are aware. A gift recipient who isn't expecting a gift may refuse a parcel if they believe it's being delivered to them by mistake. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.
  • Unpaid customs charges
International deliveries outside the UK may be subject to customs clearance. These charges can include import duty, handling fees, local taxes and other costs. Yoga Studio is not responsible for these costs or for any delays caused by Customs or other government authorities. Failure to pay these charges will mean that your parcel will be returned to the UK. Please make sure that you understand what process and costs may apply for delivery to your country. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order, then the whole cost of the order will be forfeited.
  • Illegible address
In rare cases, address labels may become illegible in transit. If this happens, a carrier will return the parcel to us. In these instances, we will reship free of charge. Damaged in transit If a parcel is badly damaged while it's on its way to you, the carrier may return it without attempting delivery. In these instances, we will repack and reship free of charge.
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