Delivery

IMPORTANT NOTICE

Royal Mail have announced they will be striking on the following dates:

  • Wednesday 30th November

  • Thursday 1st December

  • Friday 9th December

  • Sunday 11th December

  • Wednesday 14th December

  • This will affect the despatch and delivery of orders placed on and around these dates.

    Orders placed after 3:00pm on the day before the strike, will not be despatched until the first working day after the strike date. We will not be getting a collection from Royal Mail on the days they are on strike. Please be aware this will cause delays and your order may take longer than usual to arrive.

    If you place an order during this time and receive an order confirmation with Royal Mail tracking details, please be aware that the tracking will not update until the parcel has been collected from our warehouse on the first working day after the strike.

    Please refer to the Royal Mail website for further updates.

    Due to Royal Mail striking, we are sending more parcel volumes with other couriers where possible. However because of the increase in volume, couriers such as DPD are also struggling to cope with the increase in parcels. So there may be a slight delay in parcels being delivered with other couriers.

    We apologise for any inconvenience that this may cause you and ask for your patience and understanding during this time.


    Christmas Delivery Dates

    Order before 3:00pm on Thursday 22nd December 2022 using DPD next day delivery for delivery before Christmas*.

    Please note, our offices will be closed from Friday 23rd December 2022 until Wednesday 4th January 2023. Our website will remain open throughout this time, however, we will only be despatching orders on the 28th,29th and 30th December 2022, and then when we return on 4th January 2023.

    *Subject to recipient availability and courier delivery operations.

    -----------------------------------------------------------------------------------------------------------------------

    All orders placed on YogaStudioStore.com will be shipped from our warehouse in the United Kingdom. Our Warehouse processes web orders from Monday morning, until Friday afternoon. Orders are not shipped on Saturdays or Sundays. Orders received up to 3:00 PM GMT will be shipped on the same day, orders received after 3:00 PM GMT will be shipped the following business day.

    Once parcels have been dispatched we are unable to change the address. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders. For any further delivery queries, please call us on 01202 721912 or email info@yogastudiostore.com

    We offer the following delivery options when shipping orders to a UK mainland address.

    Please note: UK Mainland delivery excludes post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3.


    COUNTRY

    CARRIER

    DELIVERY COST

    ESTIMATED DELIVERY TIME

    UK Mainland

    Royal Mail Standard 48 Tracked Delivery

    Free *On UK Mainland Orders Over £30

    2-3 Working Days

    UK Mainland

    Royal Mail Standard 48 Tracked Delivery

    £2.95 For All Orders below £9.99

    2-3 Working Days

    UK Mainland

    Royal Mail Standard 48 Tracked Delivery

    £3.95 For All Orders From £10.00 - £29.99

    2-3 Working Days

    UK Mainland

    DHL Next Working Day Delivery

    £6.95

    Next Working Day

    UK Mainland

    DHL Saturday Delivery

    £14.95

    Saturday Delivery

    International

    DHL Standard Service

    Prices Vary Depending on Location

    Estimated Timeframe Varies Depending on Location

    International

    DHL Express Service

    Prices Vary Depending on Location

    Estimated Timeframe Varies Depending on Location




    Free UK Delivery on UK Mainland orders over £30 - Terms & Conditions

    Free Shipping on UK Mainland orders over the value £30 is available to all customers who shop at https://www.yogastudiostore.com. This offer is available on the majority of items within our store, however this is not available for items which are over the length of 240cm. Items over 240cm are sent using an alternative shipping method. Products that are not included in this offer is outlined on the product page.


    Damaged, Items missing or undelivered orders

    We want our customers to be 100% happy with the items that they have ordered. If for any reason there are items missing, please let us know via email info@yogastudiostore.com or via telephone 01202 721912. If items are damaged please use the following address: Yoga Studio, Unit 1, 83 Ringwood Road, Poole, Dorset, BH14 0RH.


    Shipping & Delivery For Custom Items

    As stated on our returns and shipping tab on the product page, all custom and personalised items take 12-13 working days to produce. Please be aware that if Next Working Day Delivery is selected on a custom item, this does not mean the item will arrive the following working day. If you select Next Working Day on a customised item, this means that your order will be sent with a next day service after the 12-13 days production time.


    International Shipping

    We have partnered with DHL for all our standard international deliveries, and we also offer express options to certain countries.

    We ship worldwide, if your country is not available on our website then please get in contact with us and we will get a separate quote for you.

    Duties and Local Taxes -
    We make all deliveries as simple and as transparent as possible, when ordering from yogastudiostore.com to an international location, the price you see on the checkout is the final price you pay for your parcel delivered to your door. There are no additional hidden costs or duties to pay on your delivery.


    Collect from our local store

    Yoga Studio's Collect from store service allows you to collect your items from our local shop in Poole free of charge. This service is available for all products, unfortunately this is the only location offered for the Collection service. Four simple steps to click and collect:

    Place your order online. Select the 'click and collect' delivery option. Your items will be ready for collection within an hour of your order being placed. Monday - Friday 9am -5-30pm Collect your items from our Poole store.
    The address for our Poole store is, Yoga Studio, Unit 1, 83 Ringwood Road, Poole, Dorset, BH14 0RH. We will hold your items for a maximum of 5 working days, if the collection has not been collected in this time we will try to contact you. If we are unable to reach you after the 5 days then your order will be cancelled and fully refunded.


    Tracking your item

    We use several different services, to track your item you can find the link to do this in your dispatched order email confirmation. Alternatively you can use the links below to track your item, your tracking number will be in your order dispatched order email confirmation. Alternatively if you are unable to track your order, you can contact us on +44 1202 721912 or by email on info@yogastudiostore.com


    Royal Mail Tracking
    DPD Tracking
    Parcelforce Tracking
    DHL Tracking

    Unfortunately our warehouse is closed during UK public bank holidays, all orders are shipped on the next working day. All orders placed before 3pm are shipped the same working day, for a complete list of all United Kingdom Public Holidays, please click here: Holiday calendar UK.


    Shipping FAQ's

    Gift vouchers will be sent via email, no postage will be charged and no signature will be required. This is sent directly to you after your order has been placed.

    We work very hard with our warehouse team to ensure our stock is correct. However, from time to time things go wrong and what we think we have in stock is not what we have on the shelf. If our inventory is incorrect when picking your order, we will normally ship out the items that we do have in stock and cancel the unavailable item(s). On some occasions we may contact you by phone to let you know that an item is out of stock and give you some options regarding an alternative or to cancel it off your order. We apologise in advance if this happens with your order.

    We do our best to pack every order thoroughly and carefully, but on the odd occasion, parcels do arrive damaged. In these instances, please sign for the parcel as DAMAGED on the drivers machine and take clear photos of the parcel before you open it to inspect the contents. If you then find that the contents have been damaged or there are items missing, please call us within 5 working days so we can raise a claim with the courier company. We will require photographs in order to progress your claim. Although we may still be able to raise a claim after this time, it may be rejected by the courier company. If you sign for a damaged parcel without indicating that it is damaged, you are accepting delivery and we will not be liable for any goods that have been damaged or went missing during transit.

    Firstly, ensure that your parcel was not damaged upon receipt. If it was, please follow the steps outlined above. Our warehouse team will often wrap your items within blankets and in-between cushions to ensure they are protected during transit, so please ensure that you open each and every parcel and remove everything from their boxes. If you discover that an item(s) is missing, email us ASAP to let us know or call our Customer Services team on 01202 721912. Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock or have been discontinued.

    Our warehouse team will often wrap your items within blankets and in-between cushions to ensure they are protected during transit, so please ensure that you open each and every parcel and remove everything from their boxes. If you discover that an item(s) is missing, email us ASAP to let us know or call our Customer Services team on 01202 721912. Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock or have been discontinued. In some cases your order can be split into 2 separate orders, the reason for this is that part of the order is fulfilled by our warehouse and the other items are sent directly from the supplier. All items which are sent from the supplier are stated on the more details tab of the product. Please allow a few extra days for these items to arrive, if you have waited the estimated time frame and your parcel has not arrived please get in contact with us.

    No you don’t. You can place an order as normal and checkout as a guest. However, if you create an account, you will find it much quicker to check out in the future. We don’t store your card information, but we will store all your addresses so that you will not need to fill them out each time you order with us.

    We do our best to dispatch items in a timely fashion. From time to time, a delivery is delayed due to unforeseen reasons such as a delivery lorry breaking down or adverse weather. If you have a tracking number for your order, please go online to check for any updates direct from our couriers. You can find your tracking number in your dispatch email confirmation and track your items using the links below.

    Royal Mail Tracking
    DPD Tracking
    Parcelforce Tracking
    DHL Tracking

    On the rare occasion some parcels go missing, usually the goods have just been misplaced by the courier or misrouted and will turn up within a couple of days. For all courier deliveries, an investigation will take 5 working days. If you have not received your order after you have received your dispatch confirmation email, please get in touch with us so we can raise this investigation. We need to allow the couriers’ time to deliver your order, so depending on your location and delivery method, please use the table above for estimated delivery times for each service.

    Occasionally orders are returned to us as deliverable. An order could be returned for one of the following reasons.

    If the address is incorrect, outdated or is rejected because it is a PO Box or pack station, the parcel will typically be returned to us by the carrier or the unintended recipient. We are unable to make address changes for parcels after they have left us. Please double-check the address carefully when placing your order. Should your parcel be returned to us, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.

    Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel, it may be returned to us or left at a local depot for you to arrange collection. If not collected, the parcel will be returned to us. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.

    When ordering a gift to be sent directly to the recipient, please be sure that they are aware. A gift recipient who isn't expecting a gift may refuse a parcel if they believe it's being delivered to them by mistake. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.

    International deliveries outside the UK may be subject to customs clearance. These charges can include import duty, handling fees, local taxes and other costs. Yoga Studio is not responsible for these costs or for any delays caused by Customs or other government authorities. Failure to pay these charges will mean that your parcel will be returned to the UK. Please make sure that you understand what process and costs may apply for delivery to your country. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order, then the whole cost of the order will be forfeited.

    In rare cases, address labels may become illegible in transit. If this happens, a carrier will return the parcel to us. In these instances, we will reship free of charge. Damaged in transit If a parcel is badly damaged while it's on its way to you, the carrier may return it without attempting delivery. In these instances, we will repack and reship free of charge.


    For any issues with your order please contact our customer care team who will be happy to assist you. Call us on: 01202 721912 or email info@yogastudiostore.com.

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