Shipping Information

WHAT WOULD YOU LIKE HELP WITH?

1. UK SHIPPING COSTS, SERVICES & TIMESCALES

2. DAMAGED, ITEMS MISSING OR UNDELIVERED ORDERS

3. INTERNATIONAL SHIPPING

4. COLLECT ITEM(S) FROM STORE

5. TRACKING YOUR ITEM

6. UK PUBLIC HOLIDAYS

7. SHIPPING FAQ'S

 


1. UK SHIPPING COSTS, SERVICES & TIMESCALES -

Free Shipping on all UK mainland orders over £30

For orders below £30 the shipping fee is just £3.95.

All orders placed on YogaStudioStore.com will be shipped from our warehouse in the United Kingdom

Our Warehouse processes web orders from Monday morning, until Friday afternoon. Orders are not shipped on Saturdays or Sundays. Orders received up to 3:00 PM GMT will be shipped on the same day, orders received after 3:00 PM GMT will be shipped the following business day.

Once parcels have been dispatched we are unable to change the address.

You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders. For any further delivery queries, please call us on 01202 721912 or email info@yogastudiostore.com.

We offer the following delivery options when shipping orders to a UK mainland address. Please note UK Mainland delivery excludes post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3.

 

COUNTRY CARRIER CHARGE TRACKABLE ESTIMATED DELIVERY TIME
UK Mainland Royal Mail 2nd Class Standard Free *On UK Mainland Orders Over £30 No 2-3 Working Days
UK Mainland Royal Mail 2nd Class Tracked £3.95 Yes 2-3 Working Days  
UK Mainland DPD Next Day Delivery £5.95 Yes Next Working Day
UK Mainland Parcelforce Next Day (Before 9am) £14.95 Yes Next Day (Before 9am)
UK Mainland DPD Next Day (Before 10:30) £ Yes Next Working Day (Before 10:30am)
UK Mainland DPD Next Day (Before 12pm) £ Yes Next Working Day (Before 12pm)
UK Mainland Parcelforce Next Day PM (Between 12pm - 6pm) £9.95 Yes Next Working Day PM (Between 12pm - 6pm)
UK Mainland DPD Saturday Delivery £13.50 Yes Saturday Delivery
UK Mainland DPD Saturday Delivery (Before 10:30am) £22.95 Yes Saturday Delivery (Before 10:30am)
UK Mainland DPD Saturday Delivery (Before 12pm) £18.95 Yes Saturday Delivery (Before 12pm)
UK Mainland DPD Sunday Delivery £13.50 Yes Sunday Delivery
UK Mainland DPD Sunday Delivery (Before 12pm) £18.95 Yes Sunday Delivery (Before 12pm)
Worldwide International/ROW Prices Vary Depending On Destination Yes Delivery Times Vary Depending On Destination

 

2. DAMAGED, ITEM(S) MISSING OR UDELIVERED ORDERS - 


 

3. INTERNATIONAL SHIPPING - 

Overseas delivery prices can very depending on your country, we use several couriers to ensure we get the best shipping price available for your country. These prices are calculated depending on the items you purchase and are calculated at the checkout.

We ship worldwide, if your country is not available on our website then please get in contact with us and we will get a separate quote for you.

 


 

4. COLLECT FROM OUR LOCAL STORE - 

Yoga Studio's Collect from store service allows you to collect your items from our local shop in Poole free of charge. This service is available for all products, unfortunately this is the only location offered for the Collection service. 

Four simple steps to click and collect:

  1. Place your order online
  2. Select the 'click and collect' delivery option
  3. Your items will be ready for collection within an hour of your order being placed
  4. Collect your items from our Poole store.

The address for our Poole store is, Yoga Studio, Unit 1, 83 Ringwood Road, Poole, Dorset, BH14 0RH. We will hold your items for a maximum of 5 working days, if the collection has not been collected in this time we will try to contact you. If we are unable to reach you after the 5 days then your order will be cancelled and fully refunded.

 


 

5. TRACKING YOUR ITEM -

We use several different services, to track your item you can find the link to do this in your dispatched order email confirmation. Alternatively you can use the links below to track your item, your tracking number will be in your order dispatched order email confirmation. Alternatively if you are unable to track your order, you can contact us on +44 1202 721912 or by email on info@yogastudiostore.com

 


 
6. UK PUBLIC HOLIDAYS - 

Unfortunately our warehouse is closed during UK public bank holidays, all orders are shipped on the next working day. All orders placed before 3pm are shipped the same working day, for a complete list of all United Kingdom Public Holidays, please click here: Holiday calendar UK.

 


7. SHIPPING FAQ'S -

I have purchased a gift card, will this be sent to me in the post?

Gift vouchers will be sent via email, no postage will be charged and no signature will be required.

I have placed an order but the item I ordered is out of stock?

We work very hard with our warehouse team to ensure our stock is correct. However, from time to time things go wrong and what we think we have in stock is not what we have on the shelf. If our inventory is incorrect when picking your order, we will normally ship out the items that we do have in stock and cancel the unavailable item(s). On some occasions we may contact you by phone to let you know that an item is out of stock and give you some options regarding an alternative or to cancel it off your order. We apologise in advance if this happens with your order.

My order was damaged while in transit, what do I do?

We do our best to pack every order thoroughly and carefully, but on the odd occasion, parcels do arrive damaged. In these instances, please sign for the parcel as DAMAGED on the drivers machine and take clear photos of the parcel before you open it to inspect the contents. If you then find that the contents have been damaged or there are items missing, please call us within 5 working days so we can raise a claim with the courier company. We will require photographs in order to progress your claim. Although we may still be able to raise a claim after this time, it may be rejected by the courier company. If you sign for a damaged parcel without indicating that it is damaged, you are accepting delivery and we will not be liable for any goods that have been damaged or went missing during transit.

How do I open an account with Yoga Studio?

Firstly, ensure that your parcel was not damaged upon receipt. If it was, please follow the steps outlined above. Our warehouse team will often wrap your items within blankets and in-between cushions to ensure they are protected during transit, so please ensure that you open each and every parcel and remove everything from their boxes. If you discover that an item(s) is missing, email us ASAP to let us know or call our Customer Services team on 01202 721912. Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock or have been discontinued.

Some of my items have arrived, however there are some missing?

Our warehouse team will often wrap your items within blankets and in-between cushions to ensure they are protected during transit, so please ensure that you open each and every parcel and remove everything from their boxes. If you discover that an item(s) is missing, email us ASAP to let us know or call our Customer Services team on 01202 721912. Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock or have been discontinued. In some cases your order can be split into 2 separate orders, the reason for this is that part of the order is fulfilled by our warehouse and the other items are sent directly from the supplier. All items which are sent from the supplier are stated on the more details tab of the product. Please allow a few extra days for these items to arrive, if you have waited the estimated time frame and your parcel has not arrived please get in contact with us.

Do I need to open an account to place an order online?

No you don’t. You can place an order as normal and checkout as a guest. However, if you create an account, you will find it much quicker to check out in the future. We don’t store your card information, but we will store all your addresses so that you will not need to fill them out each time you order with us.

I've been waiting for my order and it hasn't arrived, what do I do?

We do our best to dispatch items in a timely fashion. From time to time, a delivery is delayed due to unforeseen reasons such as a delivery lorry breaking down or adverse weather. If you have a tracking number for your order, please go online to check for any updates direct from our couriers. You can find your tracking number in your dispatch email confirmation and track your items using the links below.

On the rare occasion some parcels go missing, usually the goods have just been misplaced by the courier or misrouted and will turn up within a couple of days. For all courier deliveries, an investigation will take 5 working days. If you have not received your order after you have received your dispatch confirmation email, please get in touch with us so we can raise this investigation. We need to allow the couriers’ time to deliver your order, so depending on your location and delivery method, please use the table above for estimated delivery times for each service.

 

My parcel has not arrived, what do I do?

Occasionally orders are returned to us as deliverable. An order could be returned for one of the following reasons.

  • Incorrect address
If the address is incorrect, outdated or is rejected because it is a PO Box or pack station, the parcel will typically be returned to us by the carrier or the unintended recipient. We are unable to make address changes for parcels after they have left us. Please double-check the address carefully when placing your order. Should your parcel be returned to us, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.
  • Failed delivery attempts
Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel, it may be returned to us or left at a local depot for you to arrange collection. If not collected, the parcel will be returned to us. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.
  • Refused by recipient
When ordering a gift to be sent directly to the recipient, please be sure that they are aware. A gift recipient who isn't expecting a gift may refuse a parcel if they believe it's being delivered to them by mistake. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.
  • Unpaid customs charges
International deliveries outside the UK may be subject to customs clearance. These charges can include import duty, handling fees, local taxes and other costs. Yoga Studio is not responsible for these costs or for any delays caused by Customs or other government authorities. Failure to pay these charges will mean that your parcel will be returned to the UK. Please make sure that you understand what process and costs may apply for delivery to your country. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order, then the whole cost of the order will be forfeited.
  • Illegible address
In rare cases, address labels may become illegible in transit. If this happens, a carrier will return the parcel to us. In these instances, we will reship free of charge. Damaged in transit If a parcel is badly damaged while it's on its way to you, the carrier may return it without attempting delivery. In these instances, we will repack and reship free of charge.

For any issues with your order please contact our customer care team who will be happy to assist you. Call us on: 01202 721912 or email info@yogastudiostore.com.

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