WHAT WOULD YOU LIKE HELP WITH?
1. UK SHIPPING COSTS, SERVICES & TIMESCALES -
Free Shipping on all UK mainland orders over £30
For orders below £30 the shipping fee is just £3.95.
All orders placed on YogaStudioStore.com will be shipped from our warehouse in the United Kingdom
Our Warehouse processes web orders from Monday morning, until Friday afternoon. Orders are not shipped on Saturdays or Sundays. Orders received up to 3:00 PM GMT will be shipped on the same day, orders received after 3:00 PM GMT will be shipped the following business day.
Once parcels have been dispatched we are unable to change the address.
You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders. For any further delivery queries, please call us on 01202 721912 or email firstname.lastname@example.org.
We offer the following delivery options when shipping orders to a UK mainland address. Please note UK Mainland delivery excludes post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3.
|COUNTRY||CARRIER||CHARGE||TRACKABLE||ESTIMATED DELIVERY TIME|
|UK Mainland||Royal Mail 2nd Class Standard||Free *On UK Mainland Orders Over £30||No||2-3 Working Days|
|UK Mainland||Royal Mail 2nd Class Tracked||£3.95||Yes||2-3 Working Days|
|UK Mainland||DPD Next Day Delivery||£5.95||Yes||Next Working Day|
|UK Mainland||Parcelforce Next Day (Before 9am)||£14.95||Yes||Next Day (Before 9am)|
|UK Mainland||DPD Next Day (Before 10:30)||£||Yes||Next Working Day (Before 10:30am)|
|UK Mainland||DPD Next Day (Before 12pm)||£||Yes||Next Working Day (Before 12pm)|
|UK Mainland||Parcelforce Next Day PM (Between 12pm - 6pm)||£9.95||Yes||Next Working Day PM (Between 12pm - 6pm)|
|UK Mainland||DPD Saturday Delivery||£13.50||Yes||Saturday Delivery|
|UK Mainland||DPD Saturday Delivery (Before 10:30am)||£22.95||Yes||Saturday Delivery (Before 10:30am)|
|UK Mainland||DPD Saturday Delivery (Before 12pm)||£18.95||Yes||Saturday Delivery (Before 12pm)|
|UK Mainland||DPD Sunday Delivery||£13.50||Yes||Sunday Delivery|
|UK Mainland||DPD Sunday Delivery (Before 12pm)||£18.95||Yes||Sunday Delivery (Before 12pm)|
|Worldwide||International/ROW||Prices Vary Depending On Destination||Yes||Delivery Times Vary Depending On Destination|
2. DAMAGED, ITEM(S) MISSING OR UDELIVERED ORDERS -
3. INTERNATIONAL SHIPPING -
Overseas delivery prices can very depending on your country, we use several couriers to ensure we get the best shipping price available for your country. These prices are calculated depending on the items you purchase and are calculated at the checkout.
We ship worldwide, if your country is not available on our website then please get in contact with us and we will get a separate quote for you.
4. COLLECT FROM OUR LOCAL STORE -
Yoga Studio's Collect from store service allows you to collect your items from our local shop in Poole free of charge. This service is available for all products, unfortunately this is the only location offered for the Collection service.
Four simple steps to click and collect:
- Place your order online
- Select the 'click and collect' delivery option
- Your items will be ready for collection within an hour of your order being placed
- Collect your items from our Poole store.
The address for our Poole store is, Yoga Studio, Unit 1, 83 Ringwood Road, Poole, Dorset, BH14 0RH. We will hold your items for a maximum of 5 working days, if the collection has not been collected in this time we will try to contact you. If we are unable to reach you after the 5 days then your order will be cancelled and fully refunded.
5. TRACKING YOUR ITEM -
We use several different services, to track your item you can find the link to do this in your dispatched order email confirmation. Alternatively you can use the links below to track your item, your tracking number will be in your order dispatched order email confirmation. Alternatively if you are unable to track your order, you can contact us on +44 1202 721912 or by email on email@example.com
Unfortunately our warehouse is closed during UK public bank holidays, all orders are shipped on the next working day. All orders placed before 3pm are shipped the same working day, for a complete list of all United Kingdom Public Holidays, please click here: Holiday calendar UK.
7. SHIPPING FAQ'S -
Gift vouchers will be sent via email, no postage will be charged and no signature will be required.
We work very hard with our warehouse team to ensure our stock is correct. However, from time to time things go wrong and what we think we have in stock is not what we have on the shelf. If our inventory is incorrect when picking your order, we will normally ship out the items that we do have in stock and cancel the unavailable item(s). On some occasions we may contact you by phone to let you know that an item is out of stock and give you some options regarding an alternative or to cancel it off your order. We apologise in advance if this happens with your order.
We do our best to pack every order thoroughly and carefully, but on the odd occasion, parcels do arrive damaged. In these instances, please sign for the parcel as DAMAGED on the drivers machine and take clear photos of the parcel before you open it to inspect the contents. If you then find that the contents have been damaged or there are items missing, please call us within 5 working days so we can raise a claim with the courier company. We will require photographs in order to progress your claim. Although we may still be able to raise a claim after this time, it may be rejected by the courier company. If you sign for a damaged parcel without indicating that it is damaged, you are accepting delivery and we will not be liable for any goods that have been damaged or went missing during transit.
Firstly, ensure that your parcel was not damaged upon receipt. If it was, please follow the steps outlined above. Our warehouse team will often wrap your items within blankets and in-between cushions to ensure they are protected during transit, so please ensure that you open each and every parcel and remove everything from their boxes. If you discover that an item(s) is missing, email us ASAP to let us know or call our Customer Services team on 01202 721912. Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock or have been discontinued.
Our warehouse team will often wrap your items within blankets and in-between cushions to ensure they are protected during transit, so please ensure that you open each and every parcel and remove everything from their boxes. If you discover that an item(s) is missing, email us ASAP to let us know or call our Customer Services team on 01202 721912. Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock or have been discontinued. In some cases your order can be split into 2 separate orders, the reason for this is that part of the order is fulfilled by our warehouse and the other items are sent directly from the supplier. All items which are sent from the supplier are stated on the more details tab of the product. Please allow a few extra days for these items to arrive, if you have waited the estimated time frame and your parcel has not arrived please get in contact with us.
No you don’t. You can place an order as normal and checkout as a guest. However, if you create an account, you will find it much quicker to check out in the future. We don’t store your card information, but we will store all your addresses so that you will not need to fill them out each time you order with us.
We do our best to dispatch items in a timely fashion. From time to time, a delivery is delayed due to unforeseen reasons such as a delivery lorry breaking down or adverse weather. If you have a tracking number for your order, please go online to check for any updates direct from our couriers. You can find your tracking number in your dispatch email confirmation and track your items using the links below.
Occasionally orders are returned to us as deliverable. An order could be returned for one of the following reasons.
- Incorrect address
- Failed delivery attempts
- Refused by recipient
- Unpaid customs charges
- Illegible address
For any issues with your order please contact our customer care team who will be happy to assist you. Call us on: 01202 721912 or email firstname.lastname@example.org.